Phill Agnew

Review of VivaColombia

Hands down the worst company I ve ever dealt with ...

Hands down the worst company I ve ever dealt with in my life.

I booked a ticket from Lima to Barenquilla with a connection in Bogota. Paid extra for hold luggage / fast lane boarding on both.

Got to Bogota only to find our luggage on the caracel. It shouldn t have been there. We were told at check in it would be transferred automatically to our second flight (in line with what we paid for).

Ran to check in and were told check in was closed so we could not get on the flight. This is despite explaining that it s clearly their fault. We wouldn t have even gone to check in if our bags had been transferred correctly.

They said nah you re late then said we d have to buy another flight ourselves tomorrow. No discounts, no refunds, no hotel accommodation for tonight. Not even an apology.



Unbelievably bad service from this awful company.

- They sell you connecting flights but mistakenly put your bag on the caracel at the wrong airport
- They don t admit their mistakes and will charge you for every error they make


Also they:

- Purposefully sit people apart to force you to pay for seats (don t fly if you re a family)

- Won t transfer you onto a new flight if your connection is delayed.

We read some of these trip advisor reviews before we flew with Viva and thought we d be alright, we only fly Ryanair and Easyjet so how bad could it be?



Genuinely think this company must be run be some sort of movie villain. Bunch of evil bastards.