Would give zero stars if it was an option. Terribl...

Would give zero stars if it was an option. Terrible experience at this hotel. Went to check in and they refused to give us the two bed room that we had on our confirmation and refused to take any responsibility. Offered no compensation or apology for this. The other adult that was on the reservation had to go find his own sleeping arrangements elsewhere because of the mistake on this hotel. Says they offer room service during these hours. Told us at 10:30 pm there is no room service on a Saturday. Fire department came twice the first night here and fire alarms were so quiet we could hardly hear them from the room. Forced to stay because they would not refund us but would also not give us the room we were confirmed.