Erik Stockglausner

Review of Vandergriff Hyundai

Overall a positive experience regarding our car bu...

Overall a positive experience regarding our car buying experience at Vandergriff. Alex, the internet sales person, was very helpful and responsive. He did everything possible to minimize our time at the dealership which was very important to us. Additionally, we also received a slightly better financing rate than was originally promised.

The only reasons we did not rank our experience with five stars:

1. There were still a lot of back-and-forth negotiating via text message, and, although this didn t take place at the dealership, it still was a little unpleasant.
2. When we arrived to sign the paperwork and pick up the car we noticed there was a nail or bolt in the passenger rear tire. We would not have noticed this if we hadn t opted to go ahead and take a short test drive while the final paperwork was being processed. This car was for my young daughter and I fear if we would ve just picked it up and left she might ve ended up with a blowout. Good lesson learned though. I believe we were at the dealership for a total of 60 - 90 minutes at never sat waiting for more than 5 - 10 min.
3. When we finalized the financing there were, of course, some up selling attempts to get us to buy the extended warranty and maintenance package. However after we declined the second time there was no further pressure to buy the package and we actually received a slightly better interest rate.

In summary, it s unlikely we would have come to an agreement if it were not for Alex and his approach.