We had bad checking in experience. The male staff ...

We had bad checking in experience. The male staff who checked in us was not friendly and made us feel unwelcome. His attitude was impolite and seems like he doesn t want to be there. ( no smile and not warm).
In the middle of our procedure to check in, the other staff told the agent to help checking out for the captain behind us. The agent immediately asked the captain for his room number right in front of us, with the captain standing behind us. It was so rude and we felt like we were invisible. i get it, the hotel values repeated guest - the crews who stayed there but we are also paying guest in the hotel. Unbelievable experience.
The room itself is as expected.