I'm a partial deaf player who has been trying to g...

I'm a partial deaf player who has been trying to get a simple account issue dealt with for 3 years with their Austin office while also contacting their Edmonton branch after never hearing a word from them. It would be a two second fix but neither Bioware office refuses to discuss the matter with me. They direct me to their phone support when I send them an email but when I call phone support, they refuse to take my call since I have to use a relay service. Emails to their Edmonton corporate office have been ignored.