Jo Mason

Review of Chandlers BMW Worthing

I found the customer service was poor and it reall...

I found the customer service was poor and it really surprised me as it s a new centre. I ve only recently bought a secondhand bmw. It was my first experience of taking my car to a bmw dealership and I certainly will not be taking it back to this one. I simply wanted someone to look at the car for peace of mind. It didn t need a service or MOT. Even though I mentioned I wanted to collect it by a certain time, no one rang me to give me an update as that time approached. Then, when I rang them, they told me the car had to be kept in overnight because even though I had said at the time of booking some weeks earlier that I wanted the wipers replaced they weren t in stock! I also wanted one of my tyres to be looked at. When I asked what the outcome was, I was told I would get a call from the tyre man which never came.