I have really enjoyed my stay at the Intercontinen...

I have really enjoyed my stay at the Intercontinental Malta. I was here on a short business trip and as such I did not have the opportunity to take full advantage of all of the Hotel facilities (swimming pools, lounge bar, etc), even so my overall experience was very good.
The rooms are very spacious and nicely decorated. The view from SkyBeach / SkyLounge is great. The Balinese massage at the SPA was excellent.
But what really impressed me was the customer service. The attentiveness at check-in / checkout. Asking for feedback and offering concrete solutions to even minor complaints. Going beyond the simple answer and trying to find solutions: I stepped into the lobby bar for lunch. They don t open until 12:30, which does not work for me as I have a 12:45 pick-up. After a couple of phone calls, I am accompanied to the SkyBeach bar, where attentive staff is taking care of me.
I want to compliment the staff and certainly recommend this Hotel.