Nate Reiners

Review of The Fairmont Sonoma Mission In...

Went here for Valentines day and had a horrible ex...

Went here for Valentines day and had a horrible experience. We arrived at 4:30 (checkin was at 4), and were told that we have to wait indefinitely for the room to be ready. Well they offered to tag our bags and hold them for us and informed us that there was a complimentary glass of wine available outside. Great, sounds like a nice way to kill 20 minutes. When we came back a half hour later, all of our bags and valuables were just sitting in the hallway completely unattended. We were finally able to get into our room around 6:30 after waiting around in the lobby for two hours. I could have gotten over the check in thing but then we were double charged for room service breakfast, and they tried to charge us full price on our dinner after promising us 20% off, so owe had to spend another 15 minutes during checkout to argue with them over the bill. Not fun. If the service isn't good, and the rooms are old and tiny, what the hell are you paying for? Avoid.