Abby Olson

Review of Aloft Minneapolis

This hotel was great until they turned us away. I ...

This hotel was great until they turned us away. I ve never felt worse or weirder about an experience, and they did not care. We had reservations, we were in their system, but they decided to change their policy and denied our complementary card we had received from then. I m not sure what the sales lady seemed to have against us. She did not want us to stay at her hotel at all, even if we paid! Very rude and not at all understanding. All I can take from this experience is that this hotel does not keep it s word. And their sales and marketing person is scary - shouldn t have a job that deals with people. Up until this point, the hotel always felt very welcoming.