It's difficult to criticize USAA, since as Banks g...

It's difficult to criticize USAA, since as Banks go they're about the only institution left that still holds to a few principles. Problems have been relatively few and minor since I switched to them over a decade ago. Customer service, however, has gone to hell in the past few years as they've phased out all forms of support outside of the phone tree and a FAQ that masquerades as a chat interface, like all the corporations do these days. Frankly I wish the competition were less barbaric so that USAA hadn't outgrown the need to care about maintaining positive customer relations.

Even if you manage to reach a live support representative, they have no information. Last night I received an email informing me that USAA had reason to believe that my debit information, "may have been obtained by unauthorized individuals through non-USAA systems" and thus they were issuing a new card. Yet when I finally spoke with a human being, she could shed no further light on the issue. You would think that if a service I patronized is not going to inform me directly that they had experienced a security breach, then USAA would at least do me the honor of identifying the business, themselves, so that I could take the necessary actions to better protect myself. Not too many years ago, they would have.