Ivana Forester

Review of Grand Hotel Malahide

DISAPPOINTED!!! :(

DISAPPOINTED!!! :(

Me and my partner had a very bad experience in this hotel's Ryan Bar as we were waiting for the food 35 minutes after which the wrong order was brought to us and we had to wait additional 15 minutes. By that time I have decided to cancel the order however the working staff convinced us that it will be taken off the bill. At the end there were major issues with that and their manager Stephen Simpson who is a bully and terrorizing his staff decided to intimidate us by shouting across the venue to cover up for his incompetence and the bad customer service. He was very unpleasant, impolite and you could clearly see that the waiting staff acts nervous around him (things were falling, glasses being dropped, wrong orders made, him raising his voice and being aggressive towards his staff and customers). He thought that he can use this lack of manners to intimidate us. However I am not use to see this kind of hostility and I certainly would not expect that from a four star hotel in Malahide. We have paid the bill but will NEVER go there again because it is not about money but about the experience.
Me and my fiance were also looking for a venue as we are getting married and inviting 200 guests from all over the world, Australia and US. and we were thinking of choosing this hotel for our wedding but I could not imagine that somebody like Stephen Simpson Ryan (as he calls himself) would speak like this to one of my guests and insult them. American guests would certainly not feel welcome here as there was one American family siting right next to us and there were unhappy also. They thought that it was unacceptable and that: '"it would be easier to order a pizza then get food at this hotel".

We have also mention this incident to the deputy manager at the time, but the way they seem to deal with the issues there is to turn the blind eye on it, as he never got back to us.

We are VERY DISAPPOINTED WITH THE GRAND HOTEL MALAHIDE INHOSPITALITY AND BAD CUSTOMER SERVICE!!!! :( And we think that they have a major issues there.