Extremely slow and impersonal service. In 2015 cou...

Extremely slow and impersonal service. In 2015 could drop into the store in Chattanooga, discuss the order with employees and have the products avail in 1-2 weeks. My recent experience was completely different. There is no store-front and I had to have a package shipped to me and then ship my order back to them. I initiated the order Feb 3 2020, the order was received Feb 26 (I delayed shipping to them for 1-2 weeks) and received the final product April 25. That's an 8 week turn-around!!. I was hoping to have this product available for viewing at a family reunion - "luckily" it didn't happen bc of CV-19.