I feel awful about leaving negative feedback becau...

I feel awful about leaving negative feedback because my. Therapist is AMAZING BEYOND ALL BELIEF!!!! The process of doing anything at all in the office, however, is the worst nightmare ever. I'm an existing patient that had an internal referral to a second provider within their practice, and it took 4 days to get a phone call (during which all I could do was schedule a second phone call) 3 days to get said phone call, then 8 weeks to get an appointment..... Awful, awful, awful, awful, worst ever, system. Best providers ever though.