Jeff Labuz

Review of Midwest Urological Group

Midwest Urology needs to send their front office t...

Midwest Urology needs to send their front office to customer service training. My experience with the on call nurse is calls are not returned the same day and if you miss her call you get to leave another voicemail and your call goes to the bottom of the list again. It takes two to three days to get an answer.

When you get in for your appointment, which is usually quick you are left in the examination room for ever. I took the nurse practitioner an hour to come in to get my blood draw ordered. Guess what Midwest Urology, I m busy too and I don t have all day to sit around in your offices!

I cannot complain about the Doctors but if they are unaware that this is how they treat their patients, their customers, shame on them.

I will be looking for a new practice where I am valued as a customer.