A bit perturbed because of bad communication and p...

A bit perturbed because of bad communication and process. I love my new old car which I bought as a Certified. I put $1000 down with my credit card as earnest money on the 23rd of August. Credit car was billed on the 24th, car purchased the 24th. The money was NOT deducted on the purchase agreement and I anticipated it would be refunded in a few days. So, after it wasn't I contacted the salesman who sold it to me repeatedly. On the third time and with the promise that if I heard nothing from him by yesterday (September 11) I would be compelled to call someone else in the Schomp organization for action. Call came through nearly at days end. I did not hear it come in and did not pick up. No message was left but I called out of curiosity. The salesman assured me that the refund was processed yesterday. Now why is it that I needed to initiate contact multiple times to get my money back? Why did he not leave a message?Seems pretty Sloppy of them to me. I still have not had the money credited to my account and it is nearly three weeks out. I have lost a lot of esteem for Schomp. I don't feel that they have taken care of me. I do love my car, though.

When I said I contacted the salesman, I meant I either emailed him (times 2) or left him a message after speaking to the operator and being told he was on his phone and I left a voice message (times 2). I have now received my refund, which occurred on the 13th (yesterday).Never did hear from the sales manager. BAD SERVICE!