Have had Kaukauna Utilities for about 10 years now...

Have had Kaukauna Utilities for about 10 years now. In the past, I have never had to contact them other than to have our address changed. Today we came home to half our house without power...keep in mind it was 7pm on the Friday of Labor day weekend. I called the emergency line and they sent someone right out. We ended up having a short in the line to our house. They were very imformative and kept us in the loop as to what was happening. They had power back to the house within a few hours. They worked quickly and were very apologetic for the problem (like they have any control over an underground wire shorting out). Overall, they made a tricky situation very easy to deal with.