My girlfriend and I live in the DFW area and were ...

My girlfriend and I live in the DFW area and were looking for a quick get away. As a Hilton Diamond Member who stays exclusively at Hilton properties across the country; I have to say that we were both completely disappointed by our experience. I'll first start off by saying I used points and I wish I could get every point back because it wasn't worth the points let alone spending actual money to stay here.

The decorations are mismatched throughout the hotel, we couldn't tell if they were going for an Chinese, Indian or moden American theme. Our hotel room was a mess there were several issues. 1st the door knob on the front door didn't get the door stop on the wall (because the door stop was two inches higher then the door knob), the lights in the bedroom didn't provide enough lightning in the room and they were all different tempetures, the water took about 10 minutes to actually warm up (not even get hot; we didn't bother taking a shower because it would have taken too long to get to a decent tempetures). The rodent traps in the hallway's were evident that they needed to clean up. They have obviously had several roof leaks and did a poor job of patching the repairs. The carpets were musty, granted it was raining so the humidity will do that and we tried ignoring it since it was partially out of their control.

We went to eat at the grill restaurant on the main floor and took 15 minutes to even get water let alone a drink. We then felt rushed to make a decision for dinner and get out. We just ended up purchasing our drinks and going somewhere where we didn't get rushed. Our breakfast wasn't any better. The pastries were not very good (tastes and textures were awful), took forever to get a refill of coffee and again felt rushed to clear out so they could get more guest in even at 10:30 when people were thinning out and lack of tables were not an issue. The waitress was argumentative when we questioned the bill (we apparently had a miscommunication with the gentleman who checked us in) and sent a manager in who was much more friendly and we were able to figure things out.

While the pictures online look amazing the truth of the matter is they just found someone amazing at photoshop! This hotel has had some upgrades but for the most part is vary dated and it shows once you get past the front desk.

We won't be back until they get a major overhaul or new management. I'm half tempted to contact their district manager or Hilton corporate office to get my points back. Don't waste your time or hard earned money.