Dean Tedder

Review of Jim Norton Toyota

We have purchased several vehicles and have had a ...

We have purchased several vehicles and have had a great experience on purchasing until the last one! We have owned this truck for a little over a year and since February 20th it has been a mechanical nightmare! I dont think our family will be purchasing anymore used vehicles from Jim Norton. The only reason i am giving 2 stars is because David Holmes in the service department not only made the nightmare tolerable but was very kind and patient every time we had to return this truck for repairs!!
UPDATE: I was contacted by a manager who wanted to "make this experience right" and i was asked to come down for an appraisal for the mechanical nightmare and left feeling worse about the dealership than i did before any of the problems started! Blaming Ford for a vehicle you sold me is not "not making this experience right" nor is trying to sell me another vehicle and taking mine at half what i owe! Thank you for those at the dealership that actually helped, but we will not be doing any more business here!