Kirsten Mullens Review of Graff Chevrolet
I bought a car from these guys about 3 weeks ago. ...
I bought a car from these guys about 3 weeks ago. Reuben was very, very helpful, did everything he needed to, NO complaints with Reuben at all. When I purchased the car, I had a cosigner, we provided them with all of our info- DL, Proof of residency, Pay stubs, etc. We signed the agreement and left. They were to handle the rest with the bank from there. A couple weeks later they call me saying the bank has not received all of my information - DL, Pay stub, and Proof of Residency. I called the finance guy, Tom Kamp, to see what was going on. No answer, left a message. NO RETURNED CALL!! But within the last week, he has managed to call my work 5 times, without trying my cell phone first (primary phone) and another finance guy, James, has managed to call my work as well. Both of them tell me I needed to fax the info again and I told them no, I already had once and got a confirmation from my sales guy he had received it. I think it's absolutely ridiculous, I am getting threatend with having my car taken away from me because YOUR DEALERSHIP LOST MY PAPERWORK!! Its not my fault YOU lost it! This dealership is not on the same page with any of its employees and I felt harrassed at work as well as thinking I bought a car from a company that apparently cant keep up with paper work or conduct business professionally (ie losing important info)!!!! I was pleased at first but after all this, definitely wish I could just give them the car back and find another place that has it together! But again, My sales guy was great. But the after process sucks!!!!! Make sure they dont lose your paperwork!
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