Crystal Malcom Review of The Pep Boys - Manny, Moe, and...
I was headed to Panama City Beach FL on 4/2/17 and...
I was headed to Panama City Beach FL on 4/2/17 and my window on my passenger side sliding door stopped working on my Honda Odyssey Van. I was freaking out and as soon as we got to PCB we didn't even check into our condo. We went straight to stores/companies trying to find a place to help me by at least getting it up because there were bad storms coming. Well Pepboys is the only thing I found that was open being it was Sunday. I went to one on 98 on the beach side to PCB FL and they sent us to the one on 23rd Street in PCB FL since they had a "window repair guy" at their location. Well they looked at my van, swapped switches and then ended up needing to take my door panel off to check the window motor. After this lazy and nasty "mechanic" was done tearing my door panel off, they told us I needed a new window motor and that they would keep the panel until I came the next day when the window motor part would arrive since it had to be ordered. Well this "mechanic" had black grease from the back side of my van, All they way to the front side, black grease all over my carpet, seats, steering wheel, All door handles etc...the next day, no part yet, so 2 days later I called and they said they had it so I told them we would come Wednesday to sit and wait for it to get put on. Well I never got a call to come in so I called and all of a sudden, my planned day (wednesday) to come in and let this guy (their only window repair guy) put it on, he calls out that day and so did the manager who was there before. So I proceeded to tell them this was a messed up situation and I would just come and get my door panel and take it home back to Ga with me. I get there and all they brought me was my door panel, no handle, no window switch, no door lock etc. This guy had misplaced them all so these workers had to go search everywhere for my missing pieces. We had already paid a "partial" payment on Sunday when this guy stripped my door panel off. We paid $117 I guess just for this employee to tear my van up. Not only was the job not finished, grease I couldn't get off (which he complained on Sunday because I had a fit because it's his place to clean it off) and he tore My electronic door up so now it won't open with the electronic door button, scratched paint off the top/side of my vehicle, dented in the bottom of my door on the outside and so much more. I have never seen such laziness, carelessness and the most uneducated employees who don't wanna do their job. He made a comment that "he didn't care as long as he got paid from Pepboys" great customer service huh? NOT! I will be contacting my attorney for the damages with my vehicle. I don't know how this place is still in business. Oh and they make fun of customers once they've turned their back and walk off. I heard them saying some mean things about their customers. Such a shame!!! Get a hold of yourselves and get better workers or shut down!!
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