Amanda Di Capo

Review of Home delivery link

Wish I could give negative stars. I ordered a bran...

Wish I could give negative stars. I ordered a brand new refrigerator through the Base Exchange in August for our new home, (it didn't come with one) and this company is who hired the contractor that delivered it. After delaying my delivery 2 weeks and leaving my family without a fridge it was finally delivered but in the process, the delivery people managed to cause multiple points of damage to my home, ruining my entryway and punching a hole in my wall after removing my front door to bring it in. They installed the refrigerator and left in a hurry which I believe was them trying to leave before I saw the big deep scratch across the front of the fridge. I immediately called the Base Exchange letting them know and they were kind enough to send a couple of their employees to come pick the damaged refrigerator up. Upon their arrival they also saw the damage, but were unable to take the fridge because they are not authorized to remove the door to get it out of my house so they had the same delivery company come and pick it up. I even showed them the damage and they apologized and gave me supervision number. I called them and got no answer so I called the Exchange and they gave me multiple numbers but i was never able to get ahold of anyone after filing the initial complaint with pictures as proof of the damage they caused to my home and the refrigerator. I have been trying to get ahold of someone since the beginning of August, it is now the end of October and I just received a letter letting me know my claim was denied because "the delivery team said they didnt do it and there was no damage to the refrigerator ". Um hello?! I SENT PICTURES OF THE DAMAGE AND OBVIOUSLY THE PEOPLE WHOS JOB DEPENDS ON IT ARE GOING TO LIE. This is the most unprofessional company I have ever encountered and I hope you dont ever have to.