My experience with this organization yesterday was...

My experience with this organization yesterday was horrible. If I could give 0 stars I would. We were told that the truck would pick up our donations between 7am and 7pm and to please set the donations outside. I called at 1:40pm to verify it was still on schedule since I had not seen them prior to this time. I was told the driver was on pickup #52 and that we were pickup #72. The items were placed outside and remained there until 8:00pm without a truck coming by at all. What makes this matter much worse is that someone from N-spire called me at 5:40 to verify pickup. I told her the truck had not been by. She stated that she would call the driver and have him come by to pick the items up. Still no truck or phone call to communicate. I called the number back multiple times with no luck even though on a few calls someone picked up the phone and hung up. I know this because I heard them speaking in the background. Today I received a call at 10:30am asking me about the situation. I explained it just as it is written above. She calls the local manager here just to find out he is in another part of the state and would not be able to pick the items up for another 2 weeks. The lady then told me the driver yesterday referred to the pick up as a "mis-stop" with no further explanation. It was told to me that the driver "lied" about coming by. To be a so-called "faith based" organization, there were many pieces of this instance that seemed untruthful. I will no longer be supporting this outreach and anyone that does needs to understand your donations may or may not be picked up and there are no communication efforts whatsoever. It appears they have had many complaints over the past few years including some that were investigated by the Attorney General.