Just going to add my voice to the sea of bad revie...

Just going to add my voice to the sea of bad reviews.

Ordered a desk. They took the money. On the day of delivery, I received an email to say they were out of stock. They then offered me an alternative. I didn't want the alternative they suggested. As soon as I mentioned the word 'Refund' they mysteriously went quiet.

I've noticed they're sending all one star reviewers the same response:

"We would like to take the opportunity to resolve any outstanding issues you may have. If you could please email CustomerResolutionTeam@furnitureatwork.co.uk and attach your order reference to the email and this will be treated as a priority."

I'd love to know how they're going to treat that many people as a priority. This seems like just another way of stalling and making people wait for their refunds.

Terrible company. Terrible customer service.