J

James Richardson

3 years ago

Still waiting on my car with less than 20K miles,...

Still waiting on my car with less than 20K miles, still under warranty, to be returned. It's day 40 today which prompts me to write the feedback.
I took my Ford Focus electric in because there was some slightly louder noise coming out of the motor. Diagnosis was new motor and transmission and they needed Ford Motor to approve. Two or so weeks for approval, parts backordered and such I still don't have my car.

Update: I did get my car back soon after posting to social media. Posting to Google and Facebook brought action I couldn't as a lowly customer. I would avoid "The Ford Store San Leandro when shopping for a car.

They did offer to extend my warranty time a little as compensation. I didn't take them up on that offer. I'm done with Ford.

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