Eric Lin

Review of Open Road Acura of Wayne

I came into Open Road with the goal of getting a g...

I came into Open Road with the goal of getting a good deal on a car. I was assigned to Josh Bradley who went through the motions of selling me on the car. After a bit of back and forth, we settled on terms and I decided on a color that unfortunately was not on the lot. He mentioned that putting down a deposit would hold the car for me as soon as it came into the lot. He also assured me that the deposit was completely refundable for any reason so I paid my deposit via credit card and left.

The following week, I started having reservations about the deal. I then formally emailed Josh and asked for a refund. I left voicemails and asked him to call me back because I felt bad and wanted to apologize in person. Multiple phone calls led to speaking only with other Acura employees and a voicemail to the manager. More than a week after I formally asked for my deposit back, I decided I had enough and called my credit card company to dispute the charge. I understand dealerships get upset when transactions fall through but in a situation such as this, I expect them to be gracious and not petty. I definitely don't recommend this dealership at all!

Final message to Josh: the A-Spec and the Advance trim have identical 3D ELS speaker system (you don't need to upgrade to the Advance trim!).