The Scientist

Review of All-Care Animal Referral Cente...

I took my German shepherd to All Care Animal Hospi...

I took my German shepherd to All Care Animal Hospital for boarding (about 7 days) and got back from my trip a day early (unplanned). Instead of leaving my dog in the hands of All Care, I decided to go ahead and pick him up before my reservation ended. When I got there, and explained that I was early, the man behind the counter seemed a bit anxious and told me that my dog had not received his "complementary" bath yet. I said it was no problem, that I knew how to bathe my dog as he laughed it off seemingly nervous. When I received my dog, it took only the walk out to the car to realize he was covered in urine (mostly dry). He had three or four patches of solid waste smeared throughout his fur coat. It looked as though they had quickly run a comb through it on my arrival. His rear end was layered with very dry, crusted poop, with an extremely raw, inflamed anus, that it took him about a week to release without pain and discomfort. I paid this business a good amount of money to give my dog nothing more than a humane visit, instead, it seems my dog was living in his own waste the entire time. Even basic treatment towards animals seems not to be obtained by their actions. It's unfortunate that I cannot say that I will never give them my business as they are (somehow) the only 24hr animal hospital in the area I reside, should my dog ever approach a die-hard time of need. But even then, I have a back up location if I feel he can make it. What a horrible situation they have placed me in.

To the business: Your customer service is a front. There are many intelligent, aware people in this world capable of seeing through your unacceptable behaviors. I hope their choice of business leads them away as they realize their furry loved ones could not possibly deserve your unacceptable provisions. To us they're not just pets, they're living beings.

As a side note: I'm not sure who or what system is in charge of relaying the final star ranking of this business to the public, but according to the 12 votes placed this time, the mathematically correct average ranking, based off public vote, is 2.7 STARS out of 5. That's about a 55% success rate based off of consumer recordings. Take note: If you see any higher-ranked number on the screen for All Care Animal Hospital of Minneola, FL, they are misleading you.