I don't understand how I see all this super servic...

I don't understand how I see all this super service provided by them and when I emailed for help they just told me to mail it back. Thats bull I even asked nicely to help out with the shipping charge because I was dumb enough to order a muffler kit!!!! I explained I was missing a pipe and they said to return it. I didn't have any boxes this muffler and pipes would fit it. I have now had this beautiful muffler in the back of my car minus one pipe that connects to the muffler and a really loud car because now I don't have the money to even buy another one. I would never write a bad review without speaking to a company first. Just completely disappointed with the customer service I was given. I work as a customer service rep and we would never treat a customer this way............I DO NOT REC PURCHASING ANYTHING OF VALUE FROM THIS COMPANY!!!!