Steve McManus

Review of Crestmont Hyundai

Integrity Issues in Service department.

Integrity Issues in Service department.

Let me start from the beginning. I live right up the road from this dealership, and it is a shame I can no longer trust them and use them. I took my Genesis in for an Oil change, and they asked if I wanted a tire rotation as well. I said sure. They said OK give us about an hour (a little long being that on the phone they told me it would be about 30 mins, but whatever i'll wait). Almost exactly 2 hours later my car is done. I pay and leave. When I get home I'm not sure why, but something made me want to look at the tires. That's when I notice the tires had NOT been rotated. I look at the service papers and it says clear as day that it's been completed. The reason I know this is cause I have a mark on one of the tires and that tire was in the same spot on my car meaning nothing was moved. I was upset but figured it was a lazy technician that just signed off that he did it, and the service advisors and management probably had no idea. I called up and spoke with the service manager Robert and filled him in on what happened. Of course he was extremely apologetic and told me if I would give them another chance my next oil change and tire rotation would be on them for free. I agree and we move on.

So now fast forward a few months when I return for my free oil change and tire rotation. This time I learned not to wait and just dropped the car off to them for a full day. When I came to pick it up I had to pay for a light bulb that I needed which was fine, and then was on my way. Welllllll.. As I am about to pull out of the parking lot I decide to hop out and check the tire placement and make sure they were rotated this time. I was APPALLED to see the tires in the same spot!! Like is that for real!? HOW? WHY? If this happened twice to the same guy (me) I am wondering how many people are paying for things and not having them completed?? Did you really even change my oil? I don't know if this is at the technician level, advisor level, or management level, but it needs to be figured out. Finding trust in a service shop is already a tough thing. I was under the belief that even though I spend a little more taking my car to the dealer I know its be serviced and cared for properly. Now I don't know what to believe or where to take my car, but I'm 0 for 2 with Crestmont Hyundai.

Resolution this time was that I circled back and they rotated the tires right then in my sight, and told me Robert (service manager) would be in touch. This will be a week ago tomorrow and haven t heard anything as of yet.

**Update 5/8/20** - Never heard back from Crestmont Hyundai. I understand I am only one customer but this is terrible customer service, and I am sure I am not the only one being lied to and treated wrong. STAY AWAY!