Mike H

Review of MileOne Heritage Hyundai Towso...

I brought my friends car in for an oil change and ...

I brought my friends car in for an oil change and multipoint. The advisor had written down my phone number properly, but for some reason she couldn t reach me . I had to call my friend to see if her car was finished so I could pick it up. I had replaced my cabin air filter and engine filter a few weeks before the appointment. This service dept lied on the multi point vehicle inspection and said both filters were dirty. My service advisor was away from her desk when I came to get the car. Another service advisor helped me so I could get the car, while looking over the multi point inspection results, I noticed the tech was trying to say that my engine filter and cabin filter needed to be replaced and marked them red. While the other service advisor was helping me, I pulled out my cabin filter and asked does this look dirty ? He said uh no, no it s not dirty is it . I said no, it s not, it s recently been replaced. They basically tried to get me to spend $100+ on new filters, which cost $8-$17 each, brand new, aftermarket filters. Takes about 1-2 minutes to put the filters in. ANYONE can do this, please watch a simple YouTube video for replacing engine filter/air cabin filter. They also said fluids are dirty, but i don t remember them stating which one. All the fluids are good, they had all recently been exchanged.
Bottom line, I wouldn t trust this service department. The techs will lie and say your vehicle needs stuff when it does not. Unless you have a maintenance plan or if your vehicle is under warranty, I wouldn t recommend bringing your car to them.