Attempted to make a payment online like I normally...

Attempted to make a payment online like I normally do, it's down. Called to make a payment since it clearly states "Bill Payments/Service/Connect & Disconnect" and lists their phone number. The girl I spoke with informed me that they had no way of taking payments over the phone. Her only suggestion was to wait until a the afternoon and try the payment online again. I understand it's a 3rd party billing company, but have a solution for the problem instead of telling me to just wait it out.