Ron P.

Review of Independence Harley-Davidson

This is one of the top dealerships in the country ...

This is one of the top dealerships in the country when it come to customer satisfaction. Evidently they took allot of time to train their staff or are lucky to find talented, professional and courteous people to make a customer have a excellent experience. I recently moved to South Carolina and had bad experience with that crappy COX Harley Davidson in Rock Hill. Two days ago I had a issue with my new 2014 Ultra with engine noise. I called Charlotte HD and spoke with Jim & Jordan. They immediately sent a truck to pick up my bike at the house, had it diagnosed and taken apart by the second day. They explained to me the malfunction in the motor, warranty a new motor and by next week will have me back on the road. I went there today to introduce myself to the service dept. and walked around bit. Every employee from the cashier, mechanic to manager that I confronted was a pleasurable experience. Hats off to HD of Charlotte.