Review of luxham Garden Hotel

3 years ago

DISGRACEFUL

*DISGRACEFUL*
Planned a lovely weekend away with my partner and once we checked into the hotel and got our room I was so surprised! Mould up the walls, dirty and scratch walls and damaged furniture! Room also smelt musty and damp. Blinds were brown and disgusting and outside the windows was what looked like a dumping ground! So disappointed didn t at all look like the hotel and I was really looking forward to our stay and was severely disappointed! Even took pictures of the room in case I was challenged as they were undeniable. Receptionist didn t seem surprised at all that we ask to leave and for a refund only after being in the hotel 10 minutes. Receptionist was very rude didn t even apologise for our let down! Definitely wouldn t recommend.
I m not one to write reviews but I feel like I had to provide feedback to anyone considering staying here, it will completely ruin your stay in London.