The check in queue is forever so long!! When look ...

The check in queue is forever so long!! When look closely, only about 3 persons working. The worse is, there is NO separate queue for check out, I have paid my room online and have to join check in queue for about 20 mins for checkout which took just 1 min. There is no customer service mindset at all. I do not know why the management didn t increase the manpower or improve the process. This is ridiculous!!