Reception is horrible. I wish i did not book here....

Reception is horrible. I wish i did not book here.; I am editing my review as i found attention from management and i appreciate the kind gesture by the Deputy ms Camilla that she sent to my room. the thing is travelers coming from long journey need at least some sort of nice attitude when check in. One staff really ruined the day for me by his negative attitude and very careless approach . The reception Manager handled it well though and calmed me. the rest of the stay was really nice, all other staff were super friendly and service was excellent as i would expect from Rotana. Thanks To GM Mr.Bruce for the nice reply.