Jordan London

Review of Rick Hendrick Buick and GMC

I recently decided to trade in my Buick for a pick...

I recently decided to trade in my Buick for a pickup truck, I looked at Chevy and GMC, I walked into Rick Hendrick GMC and was met by Donny Robertson, he listened to my wants on the truck and we jumped in a Sierra SLT. I loved the drive but more than that was the low pressure from Donny, he had a great knowledge of the vehicle and took the time to answer all my questions.

On the first day I thought I settled on the 8cyl gas model but over the holiday I decided that I wanted the 3.0L Diesel, I thought based on the fact that RH had none in stock, that they'd steer me to the gas engine but instead they encouraged me to visit the 1 dealer in Atlanta that had the turbo diesel. while at that dealer I thought since I tested the vehicle there that I should let them price out the new purchase but as I was using GM employee pricing I was told by the sales manager of the other dealer that they would not sell the truck to me for employee pricing.

I went back to Donny at Rick Hendricks and they said they would find the vehicle with the features I wanted and the color I wanted in the diesel. They did find it in another state so the dealer sent someone to pick it up for me.

Our negotiation on price was quick and reasonable, I can't speak about service yet as I haven't serviced there yet but my sales experience is a 10, Donny even called me after a couple days to find out how I was doing with the truck, he probably spent 30 minutes going over the features I was not familiar with and not once did I feel like he was trying to get off the phone.

Bottom line, I won't be too negative on my previous dealer experiences at the other dealer in Roswell but Rick Hendricks and Donny Robertson in particular made the buying experience very easy and exceeded my expectations so far. Rick Hendricks went above and beyond to make sure my business was valued. I hope the service experience is the same as I'd love to know that my future business for cars and trucks has a new home with Donny and Rick Hendricks GMC.

The background car was my Buick, the foreground is my new fun truck! Thanks Donny!