Communication skills!

Communication skills!
I can't comment on the level of care because I can't get any info. 9 out of 10 calls I am hung up on. Other family members have the same outcome. If you child is life-flighted one would think a doctor would call you. One nurse said we could face time them. He is in a coma and does not have a phone. I know they are a level 1 and have a great burn unit but after just trying to call I am starting not to believe the hipe.