Rick E

Review of Independent Jewellers

My wife took here wedding rings in for repair and ...

My wife took here wedding rings in for repair and they wanted to charge her an extra 250.00 because we did not buy the ring from them(been married for 35 yrs) I went in and complained to a manager and I asked if independent jewellers wanted repeat customers or do they like to rip people of once and have customers not come back. She told they rely on repeat business, I explained what happened, she then told me the sales girl made a mistake because we brought a ring in for repair (they charge this extra fee if a person brings diamonds in and want them mounted and did not buy it from them) and she adjusted the bill.

My wife just the other day took in some more jewelry and a bracelet I bought for her and had it engraved, well since Christmas the engraving wore off so she wanted it fixed. The sales person told my wife that she was not charged for the engraving and should have paid, what the sales person did not know and I spent about 2k and the engraving they gave to me. So now my wife was told they have a new machine for engraving and she was going to have to pay a set up fee to repair the poor work they have done.

So I cannot recommend theses people I have spent a lot of money there and they have lost a customer for good they do not want repeat customers, all the sales people care about has how to the bill so they can make there commissions.

And the worst part is they do poor quality work on the product I bought from them and they do not stand by there workmanship they want me to pay again.

So buyer before

I recommended staying away from them