Shantea Simmons

Review of Northern Star Credit Union

I hate to leave a bad review, but I feel I need to...

I hate to leave a bad review, but I feel I need to advise that this bank is very user-unfriendly. Not being able to make a payment over-the-phone or online has been my #1 reason to refinance my auto loan. Couple that with staff not answering the phones in a timely manner (over the course of 3 days), as well as information not being relayed properly which has caused unnecessary stress... I have to bow out.