We have purchased 9 cars from Schomp over the last...

We have purchased 9 cars from Schomp over the last 15 years for our various family members. We love the dealership and still do, were fond of the service department until the last couple of years. I'm not sure what has happened to the service department, but it's the most frustrating place ever.
You can't get anyone to answer the phone, no one calls you back, they say they will reserve a loaner for you and then they don't have it. I guess they have sold too many cars and can't service them all!