Took our Siena in to have the 15,000 mile service ...

Took our Siena in to have the 15,000 mile service done today (oil change, tire rotation) and a random SRS light coming on and going off. I have limited time to take the van in as it is a handicapped van used by my wife for our son and I am self-employed. Made the appointment for first thing this morning so that I could have it back by 12pm to make the 15K checkup at the handicapped vehicle dealer to check out the modifications and abide by guidelines for the warranty. Got the free rental, ran errands, met with a couple of contractors and finished up some other business and went to return the rental at 12pm, but hadn t gotten a call. The van hadn t been touched. I had to take the van to the next appointment so I left, asking for a call to maybe get an appointment this afternoon. No call. Called 4 times, finally answered but had another customer so they said they would call back.
My time is very limited. I live 30 minutes away from the dealership, and between a very busy schedule for work, arranging childcare for my son and my his various appointments where the van is needed, there might be 1 day in 60 where things line up to get the van to the dealership.
That was today.
No answer to my text and no timely call meant I needed to do something else. Currently, I m about to get back in the van after the service was done at Fowler Toyota. Just got an apologetic call, from Jim Norton, but that is meaningless at this point. Just want people to do what they say they are going to like I have to to in order to run a business.