Ziad Razak

Review of hotel zenith

Zenith Hotel is likely the best hotel in Kuantan, ...

Zenith Hotel is likely the best hotel in Kuantan, which is already a sleepy little town with very few options. As far as taking a quick, comfortable break for rest between destinations, I think the hotel does its best. I would describe it as an 'an ambitious local hotel trying its best to reach the international standards of larger hotel chains. The check-in was quick, the staff, though a slim team, were attentive where they could be. Here I'd like to commend one staff member who helped us check in, a boy named Shah. He helped us check-in but also helped us when we had some trouble with a hotel door. He quickly gave us another room, and was quick on his feet to switch on the air-conditioning beforehand and give us a new key - even though it was clear that he was swamped and had to deal with different individuals in the hotel. We stayed only one night - but we were assured that the basic services of the hotel could be met - that meant, we could easily ask for good food, decent room service, laundering (at a time when we needed it most), additional pillows - and have all amenities in good working order. We got what we paid for - which, in this post-pandemic hospitality industry, can't be said for all hotels claiming whatever higher, more luxurious standards. Despite Zenith being a local hotel, it offered delicious room service and a generous breakfast spread. The only complaint I would make is structural and slightly outside the hotel's powers - the parking facility is rather confusing and indirect. But everything else, for a hotel - was satisfactory. I would recommend Zenith for anyone looking for a reliable place to stay in Kuantan, and I will remember Shah as a good, hard-working employee there.