Mario Dima

Review of The Neat Company

We ve used neat for a few years and in all fairnes...

We ve used neat for a few years and in all fairness have moved on from their system a long time ago. The neat cloud synch was awful. We spent more time with tech support than we did working. At one point this person was logged into our system, but not done anything for hours. At that time they were pushing us to try the cloud version of the app which was garbage compared to the desktop. As the idea was great, we tried the system again last year. It turns out that it can not extract the tax information when integrating with quickbooks, thus adding very little value. Great concept. Very poorly executed. I scrolled through most of the reviews, the oldest one was 10 months ago, something s not quite right about that. Also, most of the reviews mention an the experience of dealing with tech support. If this software was so great why would you have to call tech support?