* 0 stars *

* 0 stars *
My husband and I purchased an LG refrigerator form Tasco Appliances in Pickering on March 16th, 2019 and were told that it was in stock in their warehouse and were given the choice of delivery dates at time we purchased. Chose our delivery date of March 30th. Six days later on March 22nd, we received the following email from Lisa Grieco, Order Coordinator:
"I am contacting you from Tasco Appliances. I do see you have a requested delivery day in the system for March 30th. Please be advised it typically takes 10-15 days for us to receive products from LG. Once stock arrives we will then be able to confirm a delivery day with you."
Needless to say, my husband and I were confused because at time of purchase we were told the fridge was in stock and we also confirmed the delivery date. I emailed Lisa back asking for clarification on her email as it was totally opposite of what our conversation was with the salesperson at Tasco and we were anticipating our fridge arriving on March 30th. Received the following email back from Lisa: "Good day Wendy. Sorry if this process seems confusing. But unfortunately we cannot stock everyone's new purchases at the warehouse, or else we would have no room..." (I lost interest in the remainder of her email at this point, as this was enough to ensure I never deal with this company again). There was no mention in Lisa's email as to why we were not going to receive the fridge that our salesperson confirmed to us was in stock. If she has only taken the time to relay to us that the fridge that was in stock was damaged and could not be shipped, we would of understood. Instead we were told that it can take some time to receive product from the manufacturer and that she had put a call into them and was awaiting a response.
The tone of Lisa's email was very unprofessional and her lack of explaining anything related to our expected delivery was enough for us to go back to Tasco in Pickering (we had to explain to our salesperson what had happened because according to him nobody from TG Appliance Group contacted him to make him aware of the situation. He had to call them and after waiting on hold for some time he was told that the fridge in stock was damaged and they had ordered another) and ask for a refund of our purchase. Sheldon, our salesperson was very understanding and apologized repeatedly. We would happily deal with Sheldon again, but definitely not if we have to rely on TG Appliance Group for coordinating and execution of delivery.
We then when to Lowes, who not only delivered our fridge in less than one week from time of purchase, but also price matched Tasco's price and gave us another 10% off of our purchase.
TG Appliance Group....proper training of employees and knowing how to communicate with your customers is key!!!