Check in was a bit rough when a gentleman seemed r...

Check in was a bit rough when a gentleman seemed reluctant to check if there was a room ready and available for an early check in, telling me that nothing would be available till 3 and that id have to wait which was understandable. I wasn't too fond of his attitude. I had just gotten off a 6 hour train ride and arrived at 12pm when check in is at 3. He took my number and said hed let me know as soon as a room became available. An hour and 45 minutes later (with no phone call) I went back to check and asked a different desk clerk if there was a room available and she found me a room right away seemingly working a lot harder to check than the previous clerk had who was just sitting in the back office until he saw me approach the counter. I loved the service of the second clerk and i love that the hotel sent me a personal note seeing if there was anything they could do about the issue I had. So far the rest of my stay has been amazing! Love my room and the area! Would definitely recommend to others.