Most of the time the line is out the door, and the...

Most of the time the line is out the door, and there are like 2 windows open, the staffs sure take their times too. Obviously the managers aware of busy hours and seasons, and did nothing. Picking items and mails rule is confusing. Sometime the item-window has person, you need to go there to pick item up, if you choose the regular line they refuse to help you and tell you get RESTART your line over at item-pick-up-window (geez thx for not let people know sooner) The problem is the pick-up-window not always has people, so if you assume they do you can start there waste your time. Do you see the problem here? disorganize