My family and I have been donating clothes to this...

My family and I have been donating clothes to this company for a few years now. Back in May 2019, we put a donation on the porch and I received a delivery on the same day as well. The driver mistakingly stole my package off my porch and it was never returned to me. I ve lived in my house over 20 years and have never had a package stolen until that day. I worked with NSPIRE for weeks, roughly 2 months to get the issue resolved just for them to give me the run around. I even went to the donation site to ask them to look through the donated clothes to find my brand new package. After probably 4 weeks of being given the run around ( going to the donation site, calling Nspire, her escalating it to her manager , leaving countless voicemails and sending multiple emails) Nspire says they refuse to refund me without proof of evidence AFTER I showed my package was delivered around the same time my clothing donation was picked up. No longer donating to this company and am embarrased I have been doing these past years.