Extremely bad website. Once you make a payment the...

Extremely bad website. Once you make a payment the site doesn't state that you've paid, or that payment is pending for the rest of the month, until it's rollover time for the new bill. If you're not paying close attention there's a potential to pay the same bill multiple times, and you know this company will gladly just let you do it.
My personal bill also claims I'm using over 200 gallons of water EACH DAY, which is absolutely absurd. I'm AT WORK for the majority of my weekdays, there's no way I'm using 100 gallons unless my cats have learned to flush the toilets and turn on the sinks. I've had the house checked for leaks; there are none.
Late fees are high, the "service fee" for paying online is ridiculous, the website is excruciatingly archaic and slow. It seriously took five minutes to load my list of bills? Are you kidding me? Y'all still running on dial-up or what?
PLEASE UPDATE YOURSELVES, it's 2019 for the love of god