Amanda Rucks

Review of Scarlett Properties

I have had termites for a little over a week now. ...

I have had termites for a little over a week now. Went through the appropriate channels to get this taken care of. I understand the management company can t control the HOA or pest company but it s all about customer service! They have made me feel that the holes in my wall and disgusting termites are no big deal and I m not in danger living with them. DANGER or NOT, this is unacceptable to even say to me!!! I m left in the dark about where we are in the process and the owner sent one of his realtor friends (male) to come over unannounced this past Saturday to take a freakin picture of the damage (which I ve done already) First of all, I m a single woman and live alone so for a man to come over unannounced for the management company was alarming but he showed me his emails to see he was connected to them. Second of all, I kindly asked the management company to inform me (specially) if a male is coming on their behalf and I felt like my words fell on deaf ears. It s not too much to ask to be kept in the loop on pest control when it s an active situation and be NICE about the fact I m living with bugs and getting very upset and uncomfortable!