I had an appointment set for next week, but decide...

I had an appointment set for next week, but decided to call and ask about a suggestion. Joy took the call and suggested an anti malware check.
Quick and easy fix.
After I spoke to Apple and many other so called 'experts', Joy in 2 minutes solved my problem.
KUDOS KUDOS and more KUDOS to Joy and PST Computers.
Thanks a trillion