El Batz

Review of Kempinski Hotel San Lawrenz

The hotel claims on its website that you feel like...

The hotel claims on its website that you feel like a VIP there ...
This has nothing to do with reality.
The whole atmosphere is not luxurious and is getting increasingly old.
Too many international employees (trainees) and only one third of Maltese.
At breakfast you get the table to give a bit of high quality although half of the tables were always empty. Always the same and tailored for the English guests.
You could eat dinner in two restaurants of your choice.
However, in both the food was rather too artificial and pseudo-luxury.
Only tasted good a few times. Although I had half board I was not allowed to get a second scoop of ice cream as a dessert.
You sometimes sit there for 2 hours until you get served the often puny meals.
The garden looks rather like weeds and smells unpleasant.

The SPA was very disappointing. The heated pool was only just lukewarm but not warm enough to relax. Only the steam room was good, the rest was all 3 star level.
On the website is also the non-smoking in the outdoor areas of the restaurants, but a guest asked for an ashtray and got him immediately and started smoking ...
Most of the guests could not behave and so fit well with the hotel.
The price-performance ratio is very bad.
After all, it is the most expensive hotel in Gozo. For the price you get too little.
The worst 5 star hotel I have ever stayed in.